{"id":461,"date":"2022-11-08T15:25:01","date_gmt":"2022-11-08T06:25:01","guid":{"rendered":"https:\/\/shijo-bettei.jp\/?page_id=461"},"modified":"2026-04-02T16:21:34","modified_gmt":"2026-04-02T07:21:34","slug":"contact","status":"publish","type":"page","link":"https:\/\/shijo-bettei.jp\/en\/contact","title":{"rendered":"\u304a\u554f\u3044\u5408\u308f\u305b\u30fb\u3088\u304f\u3042\u308b\u3054\u8cea\u554f-en"},"content":{"rendered":"<section class=\"mainVisual wpcf7c-elm-step1\">\n<div class=\"lazyPhoto parallax parallaxtop pc\" style=\"padding-bottom: 43.92%;\"><img data-size=\"2732x1200\" data-original=\"\/img\/contact\/contact_main.jpg\" alt=\"Contact Us \/ Frequently Asked Questions (FAQs)\" class=\"lazy pc\"><\/div>\n<div class=\"sp\"><img data-size=\"750x600\" data-original=\"\/img\/contact\/sp_contact_main.jpg\" alt=\"Contact Us \/ Frequently Asked Questions (FAQs)\" class=\"lazy sp\"><\/div>\n<h2 class=\"headLine01\">Contact Us \/<br \/>Frequently Asked Questions (FAQs)<\/h2>\n<\/section>\n<section class=\"faq\">\n<div class=\"content\">\n<h3 class=\"fadeInAnim\">Frequently Asked Questions (FAQ)<\/h3>\n<div class=\"dlBox\">\n<dl class=\"qaDl fadeInAnim\">\n<dt>On Reservations and Cancellations<\/dt>\n<dd>\n<ul>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">By when should I notify you if I have to cancel?<\/p>\n<p class=\"aText notosans\">Please let us know by six (6) days before the date of your arrival.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Will there be a cancellation charge?<\/p>\n<p class=\"aText notosans\">Cancellation charges will come into effect for cancellations occurring five (5) days before the date of check-in.<br \/>\nFive (5) days prior: 20% of the accommodation fee<br \/>\nOne (1) day prior: 50% of the accommodation fee<br \/>\nDay of scheduled arrival\/No-shows: 100% of the accommodation fee<br \/>\nSome changes and cancellations may not be possible depending on how the reservation was made.<br \/>\nIf the reservation was not made directly with the hotel, please contact the travel agency that made the arrangements.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">I would like to change\/cancel my reservation.<\/p>\n<p class=\"aText notosans\">Some changes and cancellations may not be possible depending on how the reservation was made.<br \/>\nIf the reservation was not made directly with the hotel, please contact the travel agency that made the arrangements.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Could I request rooms on the upper floors or rooms with good views?<\/p>\n<p class=\"aText notosans\">Rooms on the upper floors or Higashiyama-view rooms are offered as a part of our accommodation plans. Please select the type of room you prefer when you make your reservations.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">I reserved consecutive nights separately. Can I stay in the same room? <\/p>\n<p class=\"aText notosans\">Please let us know in advance. If the rooms you reserved are the same type, we may be able to make arrangements so that you can stay in the same room consecutively.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">If I am staying at different rooms during the course of my stay, do I need to check-out each time?<\/p>\n<p class=\"aText notosans\">Please gather your luggage and return the room key to the reception, and we will make sure your luggage is moved to the next room once it becomes available. Please let the receptionist know at check-in.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">I reserved two rooms; can they be next to each other?<\/p>\n<p class=\"aText notosans\">You can request neighboring rooms. If reserving online, please let us know in the remarks column, or call us in advance.<br \/>\nPlease note, we may not always be able to cater to your request, due to the availability of rooms.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">If a minor is due to stay unaccompanied in the hotel, is a consent form required?<\/p>\n<p class=\"aText notosans\">We ask parents or guardians to fill out and submit a consent form for unaccompanied minors.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have any rooms that cater to people with disabilities?<\/p>\n<p class=\"aText notosans\">Unfortunately, Sora Niwa Terrace Kyoto Bettei does not have rooms for guests with disabilities, but the Sora Niwa Terrace Kyoto hotel that shares the same building has a room with a bathroom and toilet accessible for people in wheelchairs (one Universal Twin Room).<br \/>\n<a href=\"https:\/\/soraniwa-hotel.jp\/en\/room\/#a03\" target=\"_blank\" class=\"link\" rel=\"noopener\">Click here<\/a> for further details.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have any barrier-free rooms?<\/p>\n<p class=\"aText notosans\">Unfortunately, Sora Niwa Terrace Kyoto Bettei does not have rooms for guests with disabilities, but the Sora Niwa Terrace Kyoto hotel that shares the same building has a room with a bathroom and toilet accessible for people in wheelchairs (one Universal Twin Room).<br \/>\n<a href=\"https:\/\/soraniwa-hotel.jp\/en\/room\/#a03\" target=\"_blank\" class=\"link\" rel=\"noopener\">Click here<\/a> for further details.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have any connecting rooms?<\/p>\n<p class=\"aText notosans\">Unfortunately, we do not have connecting rooms, but we can arrange for rooms that are as nearby as possible.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What is the accommodation fee if my child sleeps in the same bed as me?<\/p>\n<p class=\"aText notosans\">Preschool children are free of charge if they share the bed with their parents. Please let us know when making your reservation. This offer is valid for only one child per room.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">How can I make reservations with Shareholder Complimentary Tickets?<\/p>\n<p class=\"aText notosans\">Shareholder complimentary tickets can only be used if you call the hotel in advance or make online reservations through the official website.<br \/>\nWhen you call, please let us know that you wish to use complimentary tickets. If you make an online reservation through the official website, please call us after making the reservation to let us know that you will use complimentary tickets.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans fadeInAnim\"><span>Close<\/span><\/p>\n<\/dd>\n<\/dl>\n<dl class=\"qaDl fadeInAnim\">\n<dt>On Guestrooms<\/dt>\n<dd>\n<ul>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is there internet access in guestrooms?<\/p>\n<p class=\"aText notosans\">Yes, it is available throughout the building.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What is included in the amenities, linens, and other equipment?<\/p>\n<div class=\"aText notosans\">[Amenities]<br \/>\nBath amenities (organic shampoo, conditioner, body soap), skin care items (makeup remover, facewash, skin lotion, milky lotion), body towel, hair brush, toothbrush, toothpaste, mouthwash, razor, shaving gel, cotton swabs, hair elastic, hair band<\/p>\n<p>[Linens]<br \/>\nBath towel, face towel, bathrobe, yukata robe (a yukata robe that is fit to go out in), obi belt, geta clogs, mini purse, two-piece nightwear<\/p>\n<p>[Equipment]<br \/>\nHair dryer, hair iron, safety deposit box, electric kettle, mini refrigerator, air cleaner equipped with humidifier, shoe horn, wireless speaker<\/p>\n<p>[Other]<br \/>\nBottled mineral water, Japanese green tea, tea, drip coffee bags, juice, wine, sparkling wine, carbonated water, snacks, tea set, wine glasses, champaign glasses.<br \/>\n<a href=\"\/pdf\/amenity.pdf\" target=\"_blank\" class=\"link\" rel=\"noopener\">List of Sora Niwa Terrace Kyoto Bettei equipment and amenities (PDF)<\/a><\/p>\n<p>Sora Niwa Terrace Kyoto Bettei embraces the Sustainable Development Goals (SDGs) advocated by the United Nations and has adopted various initiatives to counter social and environmental issues facing the community, such as saving energy and reducing the volume of plastic waste.<\/p>\n<ul class=\"note_faq\">\n<li>\u203bAmenities in this hotel is made with less plastic since April 1st, 2022, in line with the enactment of the Plastic Resource Circulation Act, and bath amenities and cosmetics are in refillable bottles. We have also adopted ecological housekeeping methods. We thank you for your understanding.<\/li>\n<\/ul>\n<p>We also have a wide range of rental items to ensure that you have a pleasant stay with us. Please contact Reception for further details.<\/p><\/div>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have a laundry service?<\/p>\n<div class=\"aText notosans\">A laundromat and guest laundry services are available.<br \/>\nThe laundromat is on the B1 floor.<br \/>\nWashing machine: &yen;300 per cycle, dryer: &yen;100 for 15 minutes<\/p>\n<ul class=\"note_faq\">\n<li>\u203bDetergent is automatically dispensed.<\/li>\n<\/ul>\n<p>With the guest laundry service, items submitted by 9 am will be ready by 6 pm at the earliest on the same day.<\/p><\/div>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to rent a DVD player?<\/p>\n<p class=\"aText notosans\">Yes, these are available free of charge. However, we only have a limited amount, so please request one when making your reservation.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have cellphone and smartphone chargers?<\/p>\n<p class=\"aText notosans\">Multi-type chargers are available in each room.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Are air cleaners and humidifiers available?<\/p>\n<p class=\"aText notosans\">Each room is equipped with humidifying air cleaners.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to watch YouTube?<\/p>\n<p class=\"aText notosans\">Yes, you can watch YouTube in all rooms, as well as Netflix if you have your ID number.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to request non-smoking rooms or smoking rooms?<\/p>\n<p class=\"aText notosans\">Smoking is not allowed in any of the rooms. Please use the smoking area located on the B1 floor of the hotel if you wish to smoke.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What is the maximum number of people that can stay in one room?<\/p>\n<div class=\"aText notosans\">Depending on the room type, a maximum of three people can stay in one room. If three guests stay overnight, one will be using the sofa as the bed, so please contact the reception one hour before retiring for the night; we will set the sofa bed accordingly. Guests are requested to set the sofa bed if retiring after 10 pm. (In addition, a preschool child may also share the bed with their parents.)<\/p>\n<ul class=\"note_faq\">\n<li>\u203bThe size of the sofa bed is 90 cm in width and 195 cm in length.<\/li>\n<ul>\n<\/div>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What happens with room cleaning when staying for consecutive nights?<\/p>\n<p class=\"aText notosans\">IFor guests staying consecutive nights, we offer Eco-Cleaning. To protect the global environment, Eco-Cleaning does not change bed linens (sheets, comforter covers, pillow covers) and room wear.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Are the bathroom and toilet separate?<\/p>\n<p class=\"aText notosans\">This depends on the room type. Please see the [<a href=\"\/en\/guestroom\/\" class=\"link\">Guestrooms<\/a>] page for examples of room layouts.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">I would like to wear a kimono when going out. Are any kimono-related items available for rent?<\/p>\n<p class=\"aText notosans\">We have kimono hangers and hanger racks, etc., for rent. Also, if you require kimono dressers or hairdressers\/make up artists, please let us know when making a reservation.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans fadeInAnim\"><span>Close<\/span><\/p>\n<\/dd>\n<\/dl>\n<dl class=\"qaDl fadeInAnim\">\n<dt>On Guestrooms: Children<\/dt>\n<dd>\n<ul>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Can children stay in the guestrooms?<\/p>\n<p class=\"aText notosans\">Yes, of course. They are free of charge if they share a bed with an adult.<br \/>\nThe Tenkuu (heavenly) open-air bath has a deep (120cm) end, so for their safety, preschool children and children under 140cm tall are not allowed. They are free to use the open-air bath and the shower in the rooms.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have menus for children?<\/p>\n<p class=\"aText notosans\">Yes, we do. We can provide children's meals at &yen;5,500 (incl. tax) for dinner and &yen;2,200 (incl. tax) for breakfast upon request. Please make dinner reservations by 5 pm on the day required and breakfast reservations by 4 pm on the day before.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to bring babies or infants to the Tenkuu (heavenly) open-air bath?<\/p>\n<p class=\"aText notosans\">The Tenkuu open-air bath has a deep (120cm) end, so preschool children are not allowed. Please use the open-air baths or shower booths in the rooms.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Are there any amenities available for children?<\/p>\n<p class=\"aText notosans\">Children's toothbrushes are available. Please request them when making your reservation.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have any room wear available for children?<\/p>\n<p class=\"aText notosans\">Yukata robes for kids 120cm tall are available. Please remember to bring geta clogs and pajamas as these are not available.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Are there any children's items available to rent?<\/p>\n<p class=\"aText notosans\">Children's amenity sets (toothbrush), 120cm size yukata robes, bed guards, potty\/toilet seats, diaper pails, baby bottle sterilizers and bed-wetting pads are available. However, we only have a limited supply, so please request the items you need when making your reservation.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Can we bring our own baby food?<\/p>\n<p class=\"aText notosans\">Yes, of course. We can also heat baby food, please ask the concierge if you require this service.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans fadeInAnim\"><span>Close<\/span><\/p>\n<\/dd>\n<\/dl>\n<dl class=\"qaDl fadeInAnim\">\n<dt>On Your Stay and Payment<\/dt>\n<dd>\n<ul>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What are the check-in and check-out times?<\/p>\n<p class=\"aText notosans\">Check-in is from 2 pm, and check-out is at 11 am.<br \/>\n(Certain accommodation plans have different check-in and check-out times.)<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to check in earlier?<\/p>\n<p class=\"aText notosans\">Yes, if the room has been cleaned. Please check with a staff member.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to check out later?<\/p>\n<p class=\"aText notosans\">It depends on the status of the reservation, but it is possible. The hourly extension fee is 5,000 yen for all rooms, and if it is extended after 3 p.m., the price for one night will be added. Please contact our staff first.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Can you to take care of my luggage before check-in and after check-out?<\/p>\n<p class=\"aText notosans\">Yes, we can hold your luggage at the reception desk. However, we ask that you take care of valuables yourself.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to have my luggage delivered to the hotel in advance?<\/p>\n<div class=\"aText notosans\">Yes, send your luggage to the hotel at the hotel address, <br \/>\nc\/o Sora Niwa Terrace Kyoto Bettei Reception<\/p>\n<p class=\"addjp\">2-324 Inaricho, Kawaramachidori Shijosagaru, Shimogyo-ku, Kyoto Japan 600-8022<\/p>\n<p><a href=\"tel:0753524002\" class=\"tel\">TEL:075-352-4002<\/a><\/p>\n<ul class=\"note_faq\">\n<li>\u203bPlease remember to write down the name of the staying guests and the check-in date on the delivery slip.<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it okay if I arrive at the hotel late?<\/p>\n<p class=\"aText notosans\">If your arrival is substantially delayed or if you are arriving after midnight, please contact our Reservations or the Reception desk.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to have my luggage sent from the hotel?<\/p>\n<p class=\"aText notosans\">Yes, we handle Yamato Transport's TA-Q-BIN. Items can be paid by the sender or the recipient. We also sell cardboard boxes used for this service.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you issue proof-of-overnight-stay certificates?<\/p>\n<p class=\"aText notosans\">Yes, we do issue proof-of-overnight-stay certificates. Please ask at the reception desk.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans fadeInAnim\"><span>Close<\/span><\/p>\n<\/dd>\n<\/dl>\n<dl class=\"qaDl fadeInAnim\">\n<dt>On Dining<\/dt>\n<dd>\n<ul>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Where are meals served?<\/p>\n<p class=\"aText notosans\">There is a Kyo-kaiseki Higashiyama restaurant on the first floor in front of the main entrance, and reservations are required in advance.<br \/>\n<a href=\"https:\/\/higashiyama.shijo-bettei.jp\/\" target=\"_blank\" style=\"color: #fff; text-decoration: underline;\" rel=\"noopener\">Official website<\/a><br \/>\n  <a href=\"https:\/\/www.tablecheck.com\/shijo-bettei-higashiyama\/reserve\" target=\"_blank\" style=\"color: #fff;text-decoration: underline;\" rel=\"noopener\">restaurant reservation<\/a><\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What time is dinner served?<\/p>\n<p class=\"aText notosans\">Dinner is served at two sittings, from  5:30 pm and 7:30 pm. Breakfast is served in three sittings starting at 7 am, 8 am, and 9 am. You will be asked your preference when checking in.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What is the dinner at the restaurant like?<\/p>\n<p class=\"aText notosans\">The Kyo Kappo Higashiyama restaurant serves a Kyoto kappo course consisting of about nine dishes, using a generous amount of seasonal Kyoto vegetables and fish from across the country cooked in a deep-flavored broth. The course menu changes with the season.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">I will be staying for consecutive nights, will the menu change?<\/p>\n<p class=\"aText notosans\">A different course is served every day to ensure that guests staying consecutive nights can enjoy every meal.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">There are certain items I cannot eat or some that I am allergic to.<\/p>\n<p class=\"aText notosans\">If you let us know in advance of items you would prefer to avoid or which you are allergic to, we will change the menu accordingly. Please feel free to contact us.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it okay to bring food into the restaurant?<\/p>\n<p class=\"aText notosans\">You are requested to refrain from bringing food and drinks into the restaurant. Of course, this does not apply to baby food. We can alsoheat baby food, so let us know if this is needed.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">We will be staying in two separate rooms, but can we dine together?<\/p>\n<p class=\"aText notosans\">Yes, we are able to arrange a table for a maximum of six people.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to have dinner or breakfast if I am not staying at the hotel?<\/p>\n<p class=\"aText notosans\">Unfortunately, the restaurant only serves staying guests.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is room service available?<\/p>\n<p class=\"aText notosans\">Beverages are available between 5 pm and 9 pm (last call). Please watch the video-on-demand (VOD) for details on the available menu.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have children's menus?<\/p>\n<p class=\"aText notosans\">Yes, we do. We can provide children's meals at &yen;5,500 (incl. tax) for dinner and &yen;2,200 (incl. tax) for breakfast upon request. Please make dinner reservations by 5 pm on the day required and breakfast reservations by 4 pm on the day before.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans fadeInAnim\"><span>Close<\/span><\/p>\n<\/dd>\n<\/dl>\n<dl class=\"qaDl fadeInAnim\">\n<dt>On Hotel Facilities<\/dt>\n<dd>\n<ul>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have a large, public bath?<\/p>\n<div class=\"aText notosans\">Yes. At the Yasaka no Yu open-air bath on the top floor, you can experience a natural hot bath which is sourced from our spring as you view the natural beauty of Kyoto's Higashiyama. A deep open-air bath (120cm deep) and a silky jacuzzi bath with microbubbles are available, and you can enjoy an extraordinary infinity bath with all of your five senses.<\/p>\n<ul class=\"note_faq\">\n<li>\u203bFor their safety, preschool children and those under 140cm tall are not allowed.<\/li>\n<li>\u203bYasaka no Yu and Niwa no Yu baths on the same floor alternate between men only and women only on a time-basis. Please check with the reception desk for the schedule.<\/li>\n<li>\u203bGuests with tattoos are not allowed to enter the baths.<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What time are the public baths open?<\/p>\n<p class=\"aText notosans\">The Tenkuu (heavenly) open-air bath is open from 3 pm to 1 am, and from sunrise to 10 am. Please ask the time of sunrise at the reception desk. Towels are available at the large bath.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to take babies to the large bath?<\/p>\n<p class=\"aText notosans\">The bath is relatively deep (120cm), so preschool children are not allowed. Please use the shower booths or baths in the rooms.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Can non-guests use the large public bath?<\/p>\n<p class=\"aText notosans\">The large public bath is available for guests only.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have a laundry service?<\/p>\n<div class=\"aText notosans\">A laundromat and guest laundry services are available.<br \/>\nThe laundromat is on the B1 floor.<br \/>\nWashing machine: &yen;300 per cycle, dryer: &yen;100 for 15 minutes<\/p>\n<ul class=\"note_faq\">\n<li>\u203bDetergent is automatically dispensed.<\/li>\n<\/ul>\n<p>With the guest laundry service, items submitted by 9 am will be ready by 6 pm at the earliest on the same day.<\/p><\/div>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is there a microwave available?<\/p>\n<p class=\"aText notosans\">Feel free to use the microwave oven located in the laundry room on the B1 floor.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it okay to wear the clothes provided by the hotel when moving about inside the hotel?<\/p>\n<p class=\"aText notosans\">Please wear the room wear only inside your room. The yukata robes can be worn anywhere outside of the room. Leather-soled geta sandals are also available (adult sizes only).<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have an ice machine?<\/p>\n<p class=\"aText notosans\">Yes, there is one beside the entrance to the Niwa no Yu on the 9th floor.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What is the Sora Niwa Terrace?<\/p>\n<p class=\"aText notosans\">The Sora Niwa Terrace is a terrace where you can enjoy an extraordinary moment in a footbath while gazing at the Higashiyama mountain range, the Kiyomizu-dera Temple, and other Kyoto sightseeing spots. Welcome drinks are served between 4 pm and 6 pm, and the Sora Niwa Rooftop Bar is open from 7 pm to 9:30 pm. We hope you enjoy these facilities.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What are the Sora Niwa Terrace hours?<\/p>\n<p class=\"aText notosans\">It is closed between midnight and sunrise for security reasons.<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans fadeInAnim\"><span>Close<\/span><\/p>\n<\/dd>\n<\/dl>\n<dl class=\"qaDl fadeInAnim\">\n<dt>Miscellaneous<\/dt>\n<dd>\n<ul>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Do you have a parking lot?<\/p>\n<p class=\"aText notosans\">\nThere is no car parking lot on the hotel premises.<br \/>\nPlease note that nearby parking lots are available in the surrounding area.<br \/>\nAll nearby parking lots may have size restrictions, especially for large vehicles.<br \/>\nPlease contact each parking lot directly for details regarding vehicle size and availability.<br \/>\nFor nearby parking options, please refer to<br \/>\n[<a href=\"https:\/\/goo.gl\/maps\/DiPMAvYuTYZcJcUcA\" target=\"_blank\" class=\"link\" rel=\"noopener\"><br \/>\nNearby Parking Map<\/a>] <\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">How do I reach the hotel?<\/p>\n<div class=\"aText notosans access\">[Cab]<br \/>\nApproximately 10-minutes from the central cab stand at Kyoto Station, for about &yen;1,200<\/p>\n<p>[Train]<br \/>\nTake the Kyoto Municipal Subway for Kokusai Kaikan from JR Kyoto station. Change at Shijo station to the Hankyu Kyoto Line for Kyoto Kawaramachi, and then disembark at Kyoto Kawaramachi station. It is a 1-minute walk from Exit No.2.<br \/>\nWith the Keihan Main Line, it is a 4-minute walk from exit No.3 at Gion Shijo station.<\/p>\n<p>[Bus]<br \/>\nFrom the bus terminal at JR Kyoto station, all Kyoto City Bus routes from the A2 bus stop and the No.5 bus from the A1 bus stop will bring you here in approximately 15 to 20 minutes. Get off at Shijo-Kawaramachi bus stop, from where it is approximately a 2-minute walk to the hotel.<\/p>\n<p>[By Air, from Airports]<br \/>\nFrom Kansai International Airport: take the Haruka JR Kansai International Airport limited express (75-minutes) and get off at JR Kyoto station.<br \/>\nFrom Kansai International Airport: take the Airport Limousine Bus (approximately 85-minutes) and get off at Kyoto Station, Hachijo Exit<br \/>\nFrom Itami Airport: take the Airport Limousine Bus (approximately 70-minutes) and get off at Shijo Kawaramachi<br \/>\nFrom Itami Airport: take the Airport Limousine Bus (approximately 50-minutes) and get off at Kyoto Station, Hachijo Exit<\/p>\n<ul class=\"note_faq\">\n<li>\u203bTravel times may vary due to traffic conditions, etc.<\/li>\n<\/ul>\n<p>[By Car]<br \/>\nApproximately 20 to 30 minutes from the Kyoto Minami interchange when using the Meishin Expressway<br \/>\nApproximately 20 to 30 minutes from the Kyoto Higashi interchange when using the Meishin Expressway<\/p>\n<ul class=\"note_faq\">\n<li>\u203bTravel times may vary due to traffic conditions, etc.<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Is it possible to request massages and beauty treatments in the room?<\/p>\n<p class=\"aText notosans\">Yes. Please <a href=\"\/pdf\/en\/esthetic.pdf\" target=\"_blank\" class=\"link\" rel=\"noopener\">click here<\/a>  for details on available plans available. You will need to make your reservation in advance.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">Can you arrange for taxis?<\/p>\n<p class=\"aText notosans\">Yes, we can. Please ask at the reception desk.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What is a bath tax?<\/p>\n<p class=\"aText notosans\">It is a tax applied when using the hot springs in Kyoto. &yen;150 will be charged per person for people of junior high school age and older. You will be asked to pay for this with your hotel bill.<\/p>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">What is an accommodation tax?<\/p>\n<div class=\"aText notosans\">It is a tax applied when staying at accommodation facilities in Kyoto. An amount between &yen;200 and &yen;1,000 will be charged per person for all persons, including children. You will be asked to pay for this with your hotel bill.<\/p>\n<div class=\"tax\">\n<p class=\"tax_l\">When your accommodation fee is less than &yen;20,000: <\/p>\n<p class=\"tax_r\">tax is &yen;200<\/p>\n<\/div>\n<div class=\"tax\">\n<p class=\"tax_l\">When your accommodation fee is more than &yen;20,000 and less than &yen;50,000:<\/p>\n<p class=\"tax_r\">tax is &yen;500<\/p>\n<\/div>\n<div class=\"tax\">\n<p class=\"tax_l\">When your accommodation fee is more than &yen;50,000:<\/p>\n<p class=\"tax_r\">tax is &yen;1,000<\/p>\n<\/div>\n<\/div>\n<\/li>\n<li class=\"fadeInAnim\">\n<p class=\"qText\">For Additional Inquiries<\/p>\n<p class=\"aText notosans\">If you have any other inquiries, please enter the details on <a href=\"#contact\" class=\"link\">the form<\/a>, or call the hotel switchboard (<a href=\"tel:0753524002\" class=\"tel\">075-352-4002<\/a>).<\/p>\n<\/li>\n<\/ul>\n<p class=\"close notosans fadeInAnim\"><span>Close<\/span><\/p>\n<\/dd>\n<\/dl>\n<\/div>\n<\/div>\n<\/section>\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f424-o1\" lang=\"ja\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/461#wpcf7-f424-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"424\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.3.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ja\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f424-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<section class=\"mailForm wpcf7c-elm-step1\" id=\"contact\">\n<div class=\"content\">\n<h3 class=\"fadeInAnim\">Inquiries<\/h3>\n<p class=\"topText notosans fadeInAnim\">Fill out the following form, <br class=\"sp\">and then click the [To Confirmation Screen] button <br class=\"sp\">at the bottom of the page.<\/p>\n<p class=\"mustText notosans fadeInAnim\"><span>*<\/span>Required Fields<\/p>\n<div class=\"form\">\n<table class=\"fadeInAnim\">\n<tr>\n<th><span class=\"must\">*<\/span>Inquiry Categories<\/th>\n<td class=\"taCenter\"><span class=\"wpcf7-form-control-wrap cta_category\"><select name=\"cta_category\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"Accommodation\">Accommodation<\/option><option value=\"Reservations\">Reservations<\/option><option value=\"Meals\">Meals<\/option><option value=\"Hotel Facilities\">Hotel Facilities<\/option><option value=\"Others\">Others<\/option><\/select><\/span><\/td>\n<\/tr>\n<tr>\n<th><span class=\"must\">*<\/span>Name<\/th>\n<td><span class=\"wpcf7-form-control-wrap fname\"><input type=\"text\" name=\"fname\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span><\/td>\n<\/tr>\n<tr>\n<th><span class=\"must\">*<\/span>E-mail Address<\/th>\n<td>\n<div class=\"input\">\n<div class=\"email01\"><span class=\"wpcf7-form-control-wrap input_main_em01\"><input type=\"text\" name=\"input_main_em01\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Before @ mark\" \/><\/span><\/div>\n<p><span class=\"roboto\">@<\/span>\n<div class=\"email02\"><span class=\"wpcf7-form-control-wrap input_main_em02\"><input type=\"text\" name=\"input_main_em02\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"After @ mark\" \/><\/span><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<tr>\n<th><span class=\"must\">*<\/span>Confirm E-mail Address<\/th>\n<td>\n<div class=\"input\">\n<div class=\"email01\"><span class=\"wpcf7-form-control-wrap input_main_emc01\"><input type=\"text\" name=\"input_main_emc01\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Before @ mark\" \/><\/span><\/div>\n<p><span class=\"roboto\">@<\/span>\n<div class=\"email02\"><span class=\"wpcf7-form-control-wrap input_main_emc02\"><input type=\"text\" name=\"input_main_emc02\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"After @ mark\" \/><\/span><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<tr>\n<th>Telephone Number<\/th>\n<td><span class=\"wpcf7-form-control-wrap input_main_tp\"><input type=\"tel\" name=\"input_main_tp\" value=\"\" size=\"40\" maxlength=\"13\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Example: 0753524000 (single-byte digits)\" \/><\/span><\/td>\n<\/tr>\n<tr>\n<th class=\"vTop03\"><span class=\"must\">*<\/span>Reservation Status<\/th>\n<td class=\"taCenter\"><span class=\"wpcf7-form-control-wrap reservation_status\"><span class=\"wpcf7-form-control wpcf7-radio radioUl jsRadio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"reservation_status\" value=\"Reserved\" \/><span class=\"wpcf7-list-item-label\">Reserved<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"reservation_status\" value=\"Reservation Pending\" \/><span class=\"wpcf7-list-item-label\">Reservation Pending<\/span><\/label><\/span><\/span><\/span>\n<div class=\"reserved\" style=\"display: none;\">\n<div class=\"inner\"><span class=\"wpcf7-form-control-wrap fyear\"><select name=\"fyear\" class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"2022\">2022<\/option><option value=\"2023\">2023<\/option><option value=\"2024\">2024<\/option><option value=\"2025\">2025<\/option><\/select><\/span>YY\u3000<span class=\"wpcf7-form-control-wrap fmonth\"><select name=\"fmonth\" class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"7\">7<\/option><option value=\"8\">8<\/option><option value=\"9\">9<\/option><option value=\"10\">10<\/option><option value=\"11\">11<\/option><option value=\"12\">12<\/option><\/select><\/span>MM\u3000<span class=\"wpcf7-form-control-wrap fday\"><select name=\"fday\" class=\"wpcf7-form-control wpcf7-select wid01\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"1\">1<\/option><option value=\"2\">2<\/option><option value=\"3\">3<\/option><option value=\"4\">4<\/option><option value=\"5\">5<\/option><option value=\"6\">6<\/option><option value=\"7\">7<\/option><option value=\"8\">8<\/option><option value=\"9\">9<\/option><option value=\"10\">10<\/option><option value=\"11\">11<\/option><option value=\"12\">12<\/option><option value=\"13\">13<\/option><option value=\"14\">14<\/option><option value=\"15\">15<\/option><option value=\"16\">16<\/option><option value=\"17\">17<\/option><option value=\"18\">18<\/option><option value=\"19\">19<\/option><option value=\"20\">20<\/option><option value=\"21\">21<\/option><option value=\"22\">22<\/option><option value=\"23\">23<\/option><option value=\"24\">24<\/option><option value=\"25\">25<\/option><option value=\"26\">26<\/option><option value=\"27\">27<\/option><option value=\"28\">28<\/option><option value=\"29\">29<\/option><option value=\"30\">30<\/option><option value=\"31\">31<\/option><\/select><\/span>DD<\/div>\n<\/p><\/div>\n<p class=\"errorTxt reservation_statusErrorTxt\">\n<\/td>\n<\/tr>\n<tr>\n<th class=\"vTop01\"><span class=\"must\">*<\/span>Inquiry Details<\/th>\n<td><span class=\"wpcf7-form-control-wrap fcontent\"><textarea name=\"fcontent\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\"><\/textarea><\/span><\/td>\n<\/tr>\n<tr>\n<th class=\"vTop02\"><span class=\"must\">*<\/span>Handling of <br class=\"pc\">Personal Information<\/th>\n<td class=\"notosans\">\n<p class=\"note\">Check our <a href=\"https:\/\/www.sfhm.co.jp\/policy\/\" target=\"_blank\">Privacy Policy<\/a> to confirm how we handle personal information, and then check the checkbox shown below if you agree.<\/p>\n<p class=\"agree\"><span class=\"wpcf7-form-control-wrap fagree\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"fagree\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I Agree<\/span><\/label><\/span><\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/table>\n<ul class=\"submit flexC fadeInAnim\">\n<li><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/li>\n<\/ul>\n<div class=\"fadeInAnim\">\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n<\/form><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us \/Frequently Asked Questions (FAQs) Frequently Asked Questions (FAQ) On Reservations and Cancellations By when should I notify you if I have to cancel? Please let us know by six (6) days before the date of your arrival. Will there be a cancellation charge? Cancellation charges will come into effect for cancellations occurring five [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_locale":"en_US","_original_post":"https:\/\/bettei.sunfrt.co.jp\/?page_id=14","footnotes":""},"class_list":["post-461","page","type-page","status-publish","hentry","en-US"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/shijo-bettei.jp\/wp-json\/wp\/v2\/pages\/461"}],"collection":[{"href":"https:\/\/shijo-bettei.jp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shijo-bettei.jp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shijo-bettei.jp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shijo-bettei.jp\/wp-json\/wp\/v2\/comments?post=461"}],"version-history":[{"count":17,"href":"https:\/\/shijo-bettei.jp\/wp-json\/wp\/v2\/pages\/461\/revisions"}],"predecessor-version":[{"id":1787,"href":"https:\/\/shijo-bettei.jp\/wp-json\/wp\/v2\/pages\/461\/revisions\/1787"}],"wp:attachment":[{"href":"https:\/\/shijo-bettei.jp\/wp-json\/wp\/v2\/media?parent=461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}